Why servicing matters
An air conditioner pushes a huge volume of air through its filters and coils every hour it runs. Dust, pet hair, cooking oils and mould spores build up, airflow drops, and the system works harder for less cooling. Left long enough, drains block, coils corrode and small electrical issues become breakdowns, usually on the hottest day of the year. A regular service keeps efficiency up, catches problems early and helps protect the manufacturer's warranty, which often requires evidence of maintenance.
What's in a service
Split systems
- Filter clean and inspection of the indoor coil and blower wheel.
- Coil and fan cleaning where build-up warrants it, with drain pan and condensate line flushed.
- Outdoor unit check: condenser coil, fan, mounting, pipe insulation and clearances.
- Operating checks in cooling and heating: temperatures, pressures where needed, currents and controls.
Ducted systems
- Return air filter replacement or clean, fan coil and drain tray inspection.
- Zone damper and controller testing, outlet airflow check.
- Visual inspection of accessible ductwork for damage or disconnections.
Evaporative coolers get their own seasonal start-up and shut-down. See evaporative cooling.
Common faults we fix
- System running but not cooling or heating properly.
- Water dripping from the indoor unit, usually a blocked drain or iced coil.
- Error codes or flashing lights on the display.
- Unusual noises: rattles, squeals, clicking or a loud outdoor unit.
- Musty or sour smells when the system starts.
- Ducted zones that won't open or close, or rooms getting no air.
- Refrigerant leaks, which we locate and repair before any re-gas.
How a repair visit works
- When you call, tell us the brand, approximate age, what's happening and any error code. That helps us bring the likely parts.
- The technician diagnoses the fault and explains the cause in plain language.
- You approve the repair price before work starts. If a part needs ordering, we tell you how long it should take.
- After the repair we test the system fully and give you a written summary.
Repair or replace? If a system is old, uses a phased-out refrigerant or needs a major component such as a compressor, a replacement may make more sense. We give you both numbers so you can decide.
Questions we hear about servicing and repairs
How often should I service my air conditioner?
For most homes, once a year is a good rhythm, ideally in spring. Clean washable filters yourself every few weeks during heavy use. Commercial sites and dusty environments need more frequent servicing.
Do you service all brands?
We work on the common residential and light commercial brands sold in Australia. If parts for a particular model are hard to source, we tell you upfront.
Why is my unit leaking water inside?
Usually a blocked condensate drain or a dirty, icing coil. Turn the system off, protect the floor and call us. Running it with an iced coil can cause further damage.
Can you just top up the gas?
A system that is low on refrigerant has a leak. Simply topping it up treats the symptom. We find and repair the leak first, which is also what refrigerant handling rules expect.