Who we are
This website, webclimaflow.com, is operated by Coop Group Heating & Air Conditioning ("we", "us", "our"), 1/33–39 Corporate Blvd, Bayswater VIC 3153. You can contact us about privacy at bookings@webclimaflow.com or on +61 413 057 414.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, to the extent they apply to us. Where they do not strictly apply, we still follow them as good practice.
Information we collect
- Details you give us: your name, phone number, email address, property type, the service you are interested in and anything you write in a message, whether through the enquiry form, by email, phone or WhatsApp.
- Job information: if you become a customer, the site address, access notes, photos of equipment or switchboards you send, and details of the work carried out.
- Technical information: when you visit the website, our hosting provider's servers automatically log information such as IP address, browser type, device, pages requested, the referring page and the date and time of the visit.
- Cookies: see the cookies section below.
We do not ask for sensitive information (as defined in the Privacy Act) and ask that you don't include it in messages. You may deal with us anonymously or using a pseudonym for general questions, but we need contact details to quote, book or carry out work.
How we collect it
We collect personal information directly from you when you complete the enquiry form, contact us, or engage us for work, and automatically through server logs when you browse the site. The enquiry form on this website validates your entries in your browser and shows a confirmation on the page; information is only collected when you choose to contact us.
Why we use it
We collect, hold, use and disclose personal information to:
- respond to your enquiry and provide quotes;
- schedule, carry out and follow up on installations, servicing and repairs;
- manage invoices, warranties and service reminders you have agreed to receive;
- operate, secure and improve this website; and
- meet our legal, insurance and record-keeping obligations.
We will not use your information for direct marketing unless you have agreed to it or would reasonably expect it, and every marketing message will include a simple way to opt out. We do not sell personal information.
Who we disclose it to
We may disclose personal information to service providers who help us run the business, such as website hosting, email and IT providers, accounting and scheduling software, licensed subcontractors (for example electricians or gasfitters engaged on your job), equipment manufacturers for warranty claims, and our professional advisers and insurers. We may also disclose information where required or authorised by law.
This website is an advertorial and may contain affiliate or sponsored links. If you follow such a link, the destination website may learn that you arrived from webclimaflow.com. Their handling of your information is governed by their own privacy policy.
Overseas disclosure
Some of our service providers may store or process information on servers located outside Australia, for example cloud email and hosting services. This website also loads fonts from Google Fonts, which means your browser sends your IP address to Google's servers, which may be located overseas. Where we disclose personal information overseas, we take reasonable steps in line with APP 8 to ensure it is handled consistently with the Australian Privacy Principles.
Cookies and analytics
We aim to keep cookies to a minimum. Our hosting environment may set strictly necessary cookies for security and performance. Third-party services linked from this site, including affiliate partners, may use their own cookies to attribute referrals. You can block or delete cookies in your browser settings; the site will continue to work without them.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These include encrypted connections (HTTPS), access controls on business systems and limiting access to people who need it. When information is no longer needed for any purpose permitted by law, we take reasonable steps to destroy or de-identify it.
If a data breach occurs that is likely to result in serious harm, we will act in accordance with the Notifiable Data Breaches scheme where it applies to us, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).
Access and correction
You may ask for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Email bookings@webclimaflow.com with "Privacy request" in the subject line. We will respond within a reasonable period, generally within 30 days, and may need to verify your identity. If we refuse a request, we will explain why in writing and tell you how to complain.
Complaints
If you have a concern about how we have handled your personal information, please contact us first using the details on this page so we can try to resolve it. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this policy as our services, technology or legal obligations change. The current version will always be published on this page with its last-updated date.